Alarm monitoring & service management
Do you want notifications from your security and building technology to be processed immediately? Do you want to be available for your customers, suppliers and third parties around the clock? With the "Emergency & Service Calls" solutions from KÖTTER Security, availability and a fast response are always guaranteed.
There for you around the clock
VdS-certified emergency and service control center
By connecting your hazard alarm technology to the KÖTTER emergency and service control center, you not only ensure that there is an immediate response to every alarm, but especially that the right steps are taken according to the situation – quickly, and customized to your needs.
In addition to burglar, panic and fire alarms, failures and malfunctions in building technology (e.g. HVAC technology) can negatively influence business operations. Do you want immediate responses to status changes and malfunctions? Then leave the monitoring of your technical building systems.
Service calls: you are now available around the clock to customers, suppliers and third parties
While the KÖTTER emergency and service control center receives the notifications of your hazard alarm system and your building technology, the KÖTTER Service Center is the right partner for supplementary services, such as receiving service calls or coordinating suppliers and outside companies.
There are many reasons continuous availability can be necessary:
- Coordination of external trades workers at night, so that everything runs smoothly the next morning
- Continuous availability for customers, consumers and suppliers through a crisis and consumer hotline
- Remote control of key deposits or doors, for example, if guests, trades workers or employees have to enter the building outside of normal business hours.
The KÖTTER Service Center takes on these and many other responsibilities for you, at any time of day or night. We answer the phone for you, check email, coordinate requests from customers, suppliers and trades workers - always in accordance with the previously arranged process chain
When we talk about around-the-clock availability and response at KÖTTER Security, that's exactly what we mean. Whether on Christmas Eve or the during the World Cup final: we are there for you 24 hours a day, 365 days per year.