Maximum accessibility
KÖTTER Service Center (Call Center)
The KÖTTER Service Center offers you professional and reliable customer support – around the clock, 365 days a year.
Whether it's customer inquiries, crisis communications, or technical monitoring: We ensure that your company remains accessible and optimally represented at all times.
Our services at a glance:
Customer Communication: Reliable processing of inquiries by phone, email, or fax, tailored to your specifications.
Crisis Management: Support of your crisis hotline with clearly defined escalation levels.
Technical Support: Remote control and monitoring of systems such as barriers, gates, or doors.
- Proactive Monitoring: Checking workstations and routine notifications.
- Multilingual Support: International customer communication thanks to foreign language skills such as English, Spanish, or Russian.
Individual adaptation and integration
Together, we will develop a conversation guideline that ensures that every inquiry is handled professionally and according to your wishes. We will define how we will contact you, which cases we will respond to, and which processes we will follow.
The KÖTTER Service Center can be flexibly integrated into existing structures, e.g., as a supplement outside of your business hours.
Your benefits at a glance
24/7 availability
Constant availability 365 days a year.
Qualified staff
Trained employees guarantee the highest level of professionalism.
Transparency
Upon request, we will document and evaluate all conversations.
