Security around the clock
Emergency call and service control center
Our emergency call and service control center (ESC) is the heart of your security. All alarm, fault, and status messages from your systems converge here centrally – 24 hours a day, 365 days a year.
As soon as an alarm is received, our specialists respond with lightning speed. Depending on the situation – whether a burglary, robbery, fire, or technical malfunction – we implement customized measures tailored specifically to your needs.
A key advantage: In addition to traditional alarm systems, we also monitor technical building equipment (TGA) such as cooling and heating systems. This ensures that your operations run smoothly and that malfunctions do not cause damage.
Services of our emergency call and service control center:
- Connection of alarm systems and building technology
- Alarm verification and remote video monitoring
- Initiation of intervention services (e.g., police, fire department)
- GPS location and tracking of people or objects
- Elevator and personal emergency calls
Remote video surveillance for maximum security
Our intelligent video remote monitoring provides you with precise situation analyses in real time. Live images enable quick decisions and reduce unnecessary deployments. Virtual tours and remote access, for example, for barrier opening, round out our security concept.
Certified security at the highest level
Our emergency call and service control center is certified according to DIN EN 50518 and VdS 3138 and is one of the safest in Europe. With redundant systems, a self-sufficient security network, and comprehensive protection against power outages, we guarantee maximum reliability.
Your trust is our mission
By connecting your alarm technology to our emergency call and service control center, you're investing in absolute security – reliable, 24/7. As Germany's largest family-run security company with over 90 years of experience, we stand for quality, reliability, and personal support.
Why is our emergency call and service control center unique?
Quick response
Alarms are analyzed immediately and appropriate measures are initiated to minimize damage.
Individual solutions
Our processes are tailored precisely to your needs – from notifying your contacts to contacting the police, fire department or technicians.
Around the clock
Our NSL is available for you 24/7, 365 days a year. Thanks to state-of-the-art technology and dedicated teams, we guarantee seamless protection.
